Terms & Conditions


CONDITIONS OF USE
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MSO Toys relationship with you in relation to this website. The term ' MSO Toys ' or 'us' or 'we' refers to the owner of the website whose registered office is Royal Oak, MI. Our company is registered in Royal Oak, MI United States. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:


• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without MSO Toys prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Michigan.


Privacy Notice

Privacy Notice Table Of Contents:

• Our Commitment To Privacy
• The Information We Collect
• How We Use Information
• Our Commitment To Data Security
• Our Commitment To Children's Privacy
• How To Access Or Correct Your Information
• How To Contact Us

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the MSO Toys website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name Address Email address Phone number Credit/Debit Card Information (etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name Address Phone Number (etc.)

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by logging into your account. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at sales@msotoys.com

Shipping & Returns

U.S. Orders


Standard Ground U.S. Shipping U.S. orders will be sent via USPS, FedEx or the most economical service available. Expect your package within 2-10 business days depending upon your geographic location.



International Orders

Shipping costs range depending on your location. Orders typically arrive within 10-21 business days. *Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges. We require the following information to process your return. (If this information is not included, we will not be unable to process your return.)



Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise

Returns Process
Please return the merchandise to:
MSO
RETURNS DEPARTMENT
14430 Borgman Suite 220
Royal Oak, MI 48237 

All returns must be shipped back to MSO Toys using a traceable courier. (UPS, FedEx, USPS Delivery Confirmation) Any package that has not been received by MSO Toys and tracking information cannot be provided, will be the sole responsibility of the shipper. **Please allow up to 14 business days to process your return or exchange.**

Damaged Merchandise:
Please contact MSO Toys at sales@msotoys.com. Upon receipt of the damaged merchandise a refund will be issued and an email confirmation with the total amount credited will be sent.

Undeliverable Packages:
If your package is returned to MSO Toys marked as “refused”, “unclaimed”, or “undeliverable”, a refund will be issued for the merchandise only. Shipping charges are non refundable.

Cancel Your Order
Contact us at:
sales@msotoys.com

Claims You must notify us within 15 days from the date of your order if you did not receive it.

Pre-Orders

Pre-Ordered items are shipped within 5-10 business days as soon as MSO Toys receives the items. Shipping can take up to 5 business days. Prices may vary per pre-ordered item and can change without notice. There are no fees for pre-ordering items but, the cost of products. Shipping for pre-orders are always free to US customers. International orders shipping charges may vary depending on location. Some pre-order items may have a deposit no more than $4.99. This deposit is applied toward total price and we will NOT charge any fees or extra cost but items total including shipping if applicable.



Pre-Order Returns/Refund Process

Customer can request a full refund within 30 days of purchase. Funds on pre-orders are held until delivery of purchased item or items. Returned items are processed as stated in our returns process stated above.



Back-Order

Back-Order items are shipped within 5-10 business days once in stock. Orders placed in Back-Order Status are open for 10 business days until in stock. If items are not in stock by the 10 business days full refunds are given for orders. Please contact us if refund is not given within set timeframe.